A dedicated, UK-focused customer support team based in Poland. Native-quality English, same time zone, GDPR-compliant — ready in 30 days.
Not just cheaper headcount. A better operational model — built around British customer expectations, EU compliance, and people who care about doing the job properly.
Our team works on UK hours from Poland — one-hour offset, no offshore lag. GDPR-compliant by default, with a founder who supervised customer service teams in England.
Not a shared pool answering for ten brands at once. Dedicated agents who learn your products, your customers, and your voice — and stick with you for the long haul.
No recruitment fees, no notice periods, no employment tribunals. Scale up for peak season, scale down when it's over. One contract, one invoice, one team that feels like yours.
Hourly wages are just the headline. Once you add NI, pensions, holiday, sick days, recruitment, training, and 35% annual churn — the gap widens fast.
A simple four-step process. No procurement gauntlet, no six-month implementation. Built for founders and operators who need support sorted now.
A 30-minute call to understand your volume, channels, tooling, and pain points. We tell you straight whether we're a fit.
We review tickets, response times, and CSAT. You get a written proposal with the exact package, headcount, SLA, and pricing.
Agent matching, knowledge base build, training on your products and brand voice, integration with your stack. Three to four weeks.
Coverage starts. Weekly performance reports. Monthly QA reviews. Your dedicated account lead is always one Slack message away.
All packages include dedicated agents trained on your brand, weekly reporting, and a named account lead. Pricing depends on volume, channels, and hours — every quote is bespoke.
For small UK brands and early-stage SaaS that need professional support without building a team.
For scaling e-commerce and SaaS brands hitting the limits of in-house support.
For high-volume brands and subscription businesses that need round-the-clock support.
Make every reply faster, every resolution sharper, every customer more likely to come back.
Send a few details and we'll come back within one business day with a proposal, a sample audit, or honest advice on whether we're the right fit.